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Return to shopReturns + Exchanges
Last Updated: July 24, 2026
Thank you for shopping with Yuanshop! We aim to deliver high-quality products and a satisfying shopping experience. Please read our return and exchange policy carefully below.
Eligibility for Returns & Exchanges
All return or exchange requests must meet the following requirements:
- Requests must be submitted within 30 calendar days after you receive your order.
- Items must be unused, unwashed, undamaged, and returned in original packaging with all tags and accessories intact.
- Clear photos of defective items must be provided if you receive damaged, incorrect, or faulty goods.
- Customized, clearance, sale items are non-refundable and non-exchangeable, unless they arrive defective.
How to Submit a Return / Exchange Request
- Contact our support team via email: yuanshop@gmail.com
- Include your order number, full name, and a brief explanation for return or exchange.
- Our team will review your request and send you detailed return instructions within 2–3 business days.
Important: Do NOT send items back without receiving our confirmed return address. Packages returned without prior approval may not be processed.
Shipping Fees for Returns & Exchanges
- If we send the wrong item, missing parts, or products arrive damaged/defective: We cover the return shipping cost and reshipment fee.
- If you want to return or exchange items due to personal reasons (change of mind, unsuitable size/style): You are responsible for all return shipping fees. Original shipping charges at checkout are non-refundable.
Refund Processing
Once we receive and inspect your returned items:
- Approved refunds will be processed to your original payment account within 5–10 business days.
- The arrival time of funds depends on your payment provider and bank processing speed.
- We only refund the product price, excluding initial delivery fees unless the error is our fault.
Exceptions (No Returns or Exchanges)
The following items cannot be returned or exchanged:
- Final sale, discounted clearance goods
- Personal hygiene products
- Severely damaged items caused by improper use by customers
- Items returned missing original packaging, tags, or accessories
Damaged or Defective Items
Please inspect your package immediately upon delivery. If items are broken, defective, or incorrect: Send photos/videos to yuanshop@gmail.com within 7 days after delivery. We will offer options including exchange, partial refund, or full refund after verification.
Questions?
If you have any questions about returns and exchanges, feel free to reach out anytime: Email: yuanshop@gmail.com Brand: Yuanshop